1. Returns and Exchanges

At Discount Flooring Superstore, we strive to provide the best quality flooring products and customer service. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and exchange policy, subject to the following terms and conditions.

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2. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

The return request must be initiated on the same day of delivery. 
The item(s) must be unused, uninstalled, and in the same condition as when received.
The product must be in its original packaging and include all original accessories, manuals, and parts.

3. Return Process

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To initiate a return or exchange, please follow these steps:

Contact our customer support team at discountflooringsuperstore@gmail.com to request a return authorization (RA) number.
Securely pack the item(s) in the original packaging, including the RA number.
Ship the package to Discount Flooring superstore  using a reputable shipping service.
Please provide us with the tracking information for your return.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable and insured shipping method.

5. Inspection and Approval

All returned items will undergo inspection to ensure they meet the eligibility criteria.
If the return is approved, a refund or exchange will be processed within 10 business days.

6. Refunds

Approved refunds will be issued to the original payment method used for the purchase.
Please note that it may take some time for the refund to be reflected in your account.

7. Exemptions

The following items are not eligible for returns or exchanges:

Customized or special-order products.
Flooring products that have been installed.
Products damaged due to customer mishandling or misuse.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will work to resolve the issue and provide you with replacement or refund options, as applicable.

9. Contact Us

If you have any questions or need assistance with your return, please reach out to our customer support team at discountflooringsuperstore@gmail.com.

This return policy is provided as a general guideline and may be subject to change.

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