1. Warranty period
Eligible King LVT products are covered for up to 25 years
when installed in qualifying domestic environments and up
to 12 years when installed in qualifying commercial
environments, subject to the conditions, limitations and
exclusions contained in these warranty terms. The warranty
period begins on the original purchase date.
2. Warranty registration
The King LVT warranty must be registered within
7 days of installation.
The purchaser is responsible for providing complete and
accurate registration information. Registration outside
this period may result in the installation being ineligible
for warranty cover.
3. Who the warranty applies to
This warranty applies to the original purchaser of the
King LVT flooring. Proof of purchase must be retained and
may be requested before a warranty claim is assessed.
The warranty is not automatically transferable to another
owner or occupier unless confirmed otherwise in writing.
4. Inspection before installation
Flooring must be checked before and during installation for
visible defects, incorrect colour, pattern, dimensions,
quantity or obvious manufacturing issues.
Flooring that is installed despite an obvious visible defect
may not be eligible for a warranty claim relating to that
defect.
5. Installation requirements
King LVT must be correctly installed in accordance with
applicable installation instructions and accepted good
practice for glue-down luxury vinyl flooring.
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The subfloor must be structurally sound, suitable,
clean, dry, smooth and adequately prepared.
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Appropriate moisture testing and subfloor preparation
must be carried out where required.
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A suitable flooring adhesive must be used and installed
according to the adhesive manufacturer's instructions.
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The flooring must be correctly acclimatised where
required.
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Appropriate environmental and temperature conditions
must be maintained before, during and after installation.
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Any underfloor heating system must be suitable for the
floor covering and operated within applicable flooring
and adhesive requirements.
6. What the warranty covers
Subject to these terms, the warranty covers eligible
manufacturing defects that become apparent during the
applicable warranty period under normal use appropriate
to the relevant domestic or commercial installation.
7. Normal wear and appearance
The warranty does not guarantee that flooring will remain
visually identical to its original appearance throughout
the warranty period.
Normal changes caused by everyday use, ageing, sunlight,
cleaning and routine wear are not manufacturing defects.
8. Warranty exclusions
The warranty does not cover damage, deterioration or
failure caused wholly or partly by:
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Incorrect installation.
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Failure to follow applicable installation instructions.
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Unsuitable, damp, contaminated, uneven or inadequately
prepared subfloors.
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Moisture, hydrostatic pressure, leaks or flooding.
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Water or moisture entering from beneath or around the
installation.
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Incorrect adhesive or insufficient adhesive coverage.
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Adhesive failure that is not caused by a manufacturing
defect in the flooring.
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Excessive heat or inappropriate temperatures.
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Incorrect operation of an underfloor heating system.
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Cuts, scratches, dents, gouges, burns or impact damage.
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Damage caused by furniture, appliances, castors,
wheeled equipment or concentrated loads.
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Staining or chemical damage.
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Unsuitable cleaning products or cleaning methods.
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Abuse, neglect, misuse, accidental or deliberate damage.
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Structural movement or failure.
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Movement or failure of the subfloor.
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Fire, flooding or other external events.
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Normal variations in shade, grain, pattern or appearance.
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Changes caused by sunlight or UV exposure.
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Flooring installed in an environment or application
for which the product was not intended.
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Damage caused by other trades or contractors after
installation.
9. Care and maintenance
Flooring must be reasonably maintained and cleaned using
methods and products suitable for luxury vinyl flooring.
Appropriate entrance matting, furniture protection and
routine maintenance should be used to help prevent
avoidable damage.
10. Commercial installations
The 12-year commercial warranty applies only where the
King LVT product is suitable for the relevant commercial
environment and has been appropriately installed, used
and maintained.
Use exceeding the intended classification or unreasonable
levels of traffic or loading may fall outside warranty
protection.
11. Making a warranty claim
A potential warranty issue should be reported as soon as
reasonably practicable after becoming apparent.
Proof of purchase, photographs, installation information,
product or batch information and other reasonable evidence
may be requested before the claim can be assessed.
12. Inspection
Discount Flooring Superstore, the manufacturer or an
appointed representative may request additional information
or arrange an inspection of the flooring before determining
whether an issue falls within warranty cover.
13. Warranty remedy
Where an eligible manufacturing defect is confirmed, the
appropriate remedy will be determined according to the
nature, extent and age of the flooring and the applicable
warranty terms.
Any remedy remains subject to reasonable assessment of
the claim and the terms of this warranty.
14. Registration does not confirm eligibility
Registration records the information provided about the
purchaser, flooring and installation. Acceptance of a
warranty registration does not certify that the installation
complies with every warranty requirement and does not
constitute advance acceptance of any future warranty claim.
15. Accuracy of information
All information supplied during registration or as part of
a warranty claim must be complete and accurate. Materially
incorrect, incomplete or misleading information may affect
the assessment of warranty eligibility.
16. Statutory rights
This warranty is provided in addition to, and does not
replace or restrict, any statutory rights the purchaser may
have under applicable consumer law.
