Terms and Conditions

1. Introduction

Welcome to Discount Flooring Superstore (the “Company,” “we,” or “us”). By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree, you must not use this website.

2. Website Usage

• You agree to use this website for lawful purposes only.
• You must not misuse the website by knowingly introducing viruses, malware, or other harmful material.
• We reserve the right to suspend or terminate access to any user who breaches these terms.

3. Products, Pricing, and Availability

• All prices shown on our website are in GBP and include/exclude VAT (as specified at checkout).
• We reserve the right to amend prices, descriptions, or specifications without prior notice.
• All orders are subject to availability. If a product is out of stock after purchase, we will notify you and provide a refund or suitable alternative.
• In the event of a pricing or listing error, we reserve the right to cancel orders placed at the incorrect price, even if payment has been taken.

4. Ordering and Delivery

• Orders are accepted once payment is received in full.
• Delivery charges are weight-based and displayed at checkout. Delivery is to kerbside only unless otherwise agreed in writing.
• You must ensure safe and reasonable access for delivery vehicles. Failed deliveries due to access restrictions may result in additional charges.
• Delivery times are estimates only. We are not liable for delays caused by courier services, traffic, weather, or events outside our control.
• Risk of loss and damage passes to you once the goods have been delivered and signed for.

5. Payments

• Payment must be made in full at the time of order.
• We accept secure online payments only via the payment methods stated on our website.
• We reserve the right to cancel any order where payment has not cleared or is suspected of fraud.

6. Returns, Refunds, and Cancellations

• Our returns policy (including eligible products, timeframes, and conditions) is available on our website and forms part of these Terms.
• Returned products must be unused, in original packaging, and fit for resale. A restocking fee may apply.
• Bespoke, cut-to-size, or clearance items are non-refundable unless faulty.
• You have the right to cancel under the Consumer Contracts Regulations 2013 (exclusions apply, e.g., custom products).
• Refunds will be processed within 14 days of receiving eligible returned goods.

7. Damaged or Missing Items

• You must inspect goods immediately upon delivery.
• Any damage, shortages, or missing items must be reported on the same day of delivery, otherwise claims may not be accepted.
• Where damage is confirmed, our liability is limited to replacement of the goods or a refund, at our discretion.

8. Intellectual Property

• All website content, including text, images, graphics, and logos, is owned by or licensed to Discount Flooring Superstore and is protected under UK copyright and intellectual property laws.
• You may not reproduce, distribute, or exploit any content without prior written consent.

9. Privacy and Data Protection

• Any personal information collected will be processed in line with our Privacy Policy.
• By using this website, you consent to such processing and warrant that all data provided is accurate.

10. Liability

• To the fullest extent permitted by law, we exclude all warranties, express or implied, relating to the website, products, or services.
• We are not liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or website.
• We are not responsible for the workmanship, services, or advice of any third-party flooring fitters, contractors, or companies, including those we may recommend. Any arrangements with third parties are at your own risk.
• Our maximum liability to you in respect of any order shall not exceed the total amount paid for the goods in that order.

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to strikes, accidents, fire, flood, adverse weather, acts of God, or supply chain disruptions.

12. Termination

We reserve the right to suspend or terminate your access to our website and services without notice if you breach these Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We may update these Terms and Conditions at any time without notice. The latest version will always be available on this page. Continued use of the website constitutes acceptance of the updated Terms.

15. Contact Information

For questions, concerns, or complaints, please contact us at:
📧 support@discountflooringsuperstore.com