TERMS AND CONDITIONS OF SALE

Last updated: August 2026

These Terms and Conditions apply to purchases made from Discount Flooring Superstore through our website and, where applicable, by telephone, email or other distance-selling methods.

Please read these Terms carefully before placing an order. They form part of the contract between you and us.

Nothing in these Terms excludes or limits any statutory rights which cannot lawfully be excluded.

1. About Us

Discount Flooring Superstore is the trading name used by:

Legal company name: The Discount Flooring Superstore Limited
Company number:  15148901
Registered office: 5A Mannings Heath Road, BH12 4NQ Poole
Trading address: 5A Mannings Heath Road, BH12 4NQ Poole
VAT number:  505 5235 17
Email: support@discountflooringsuperstore.com

2. Consumers and Business Customers

A Consumer is an individual purchasing goods wholly or mainly for purposes outside their trade, business, craft or profession.

A Business Customer is any person or organisation purchasing goods wholly or mainly for business, trade, commercial, professional, rental or contracting purposes.

Certain statutory protections apply only to Consumers.

Where separate terms in these Terms apply to Business Customers, those provisions will be identified accordingly.

3. Use of Our Website

You may use our website only for lawful purposes.

You must not knowingly introduce viruses, malware or other harmful material, attempt to gain unauthorised access to our systems, interfere with the operation of the website or use the website for fraudulent or unlawful purposes.

We may suspend or restrict access to the website where reasonably necessary for security, maintenance, suspected misuse or breach of these Terms.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications and pricing information are accurate.

However, flooring is a visual product and actual colour, shade, grain, pattern and texture may differ from images displayed online due to photography, lighting, screen settings, manufacturing variations and production batches.

Customers are strongly encouraged to order a sample before purchasing where colour, appearance or finish is important.

Minor variations between individual planks or tiles may be an intentional part of the product design and do not necessarily constitute a defect.

Manufacturing batches may vary. Customers should purchase sufficient flooring for the entire project at the same time and check batch details before installation.

5. Measurements and Quantities

You are responsible for ensuring that the quantity of flooring ordered is sufficient for your project unless we have expressly agreed in writing to provide a professional measuring service.

Any flooring calculator, square-metre calculation, pack calculator, estimated quantity or other guidance provided by us is provided as an estimate.

Customers should allow sufficient additional material for cutting, wastage, room shape, installation pattern and future repairs.

We recommend checking measurements and quantities with your installer before ordering.

We are not responsible for losses caused solely by incorrect measurements or quantities provided or selected by the customer.

6. Prices and VAT

Prices displayed to Consumers will include VAT where VAT is applicable.

Where trade pricing is displayed exclusive of VAT, this will be made clear and the applicable VAT and total amount payable will be shown before the order is placed.

Any mandatory charges that can be calculated in advance will be included or clearly identified in accordance with applicable pricing law.

Where delivery charges depend on matters such as order weight, quantity, postcode or delivery method, the applicable charge or method of calculation will be made clear before the customer becomes bound by the order.

We may change our prices at any time. Price changes will not affect orders already accepted by us.

7. Placing an Order and Contract Formation

Products displayed on our website are an invitation to customers to make an offer to purchase.

When you submit an order, you are offering to purchase the goods subject to these Terms.

An automated order acknowledgement or payment confirmation does not necessarily mean that we have accepted your order.

Unless we expressly tell you otherwise, our acceptance takes place when we confirm that the goods have been dispatched.

At that point, a contract is formed between you and Discount Flooring Superstore.

Payment may be authorised or collected before an order is accepted. If we do not accept an order after payment has been taken, the relevant payment will be refunded.

We reserve the right to refuse an order before acceptance for legitimate reasons, including stock availability, suspected fraud, payment issues, delivery restrictions or an obvious pricing or product-listing error.

8. Pricing and Listing Errors

We take reasonable steps to ensure prices and product information are correct.

Occasionally an obvious pricing, stock, technical or product-description error may occur.

Where we identify such an error before accepting an order, we may reject the order and notify you.

Where payment has already been taken for an order that we have not accepted, the amount paid will be refunded.

Once a binding contract has been formed, we will not cancel an order merely because we later decide that the agreed price was commercially disadvantageous to us. Any rights arising from a genuine legal mistake remain unaffected.

9. Availability

All products are subject to availability.

Stock figures displayed online may occasionally differ from actual warehouse availability because of simultaneous orders, stock adjustments, damaged stock or technical delays.

If we are unable to supply an item before accepting your order, we may:

• offer a suitable alternative;
• offer a revised delivery estimate; or
• reject the affected order and refund any payment taken.

You are not required to accept a substitute product.

10. Payment

Payment must be made using one of the payment methods made available by us.

We may carry out reasonable fraud-prevention and payment-verification checks.

We may refuse or cancel an order before acceptance where payment is declined, reversed, unauthorised or reasonably suspected to be fraudulent.

The customer warrants that they are authorised to use the payment method supplied.

11. Delivery

Available delivery methods, applicable charges and estimated delivery times will be displayed or communicated before the order is completed.

Unless otherwise stated, flooring deliveries may be made by courier or pallet network.

Pallet deliveries are kerbside deliveries unless we have expressly agreed otherwise in writing.

The customer is responsible for ensuring that:

• the delivery address is correct;
• suitable vehicle access is available;
• parking or access restrictions have been disclosed where relevant;
• someone is available to receive the delivery where required; and
• suitable arrangements are available to move goods from the kerbside delivery point.

Drivers are not required to carry flooring into a property unless that service has expressly been agreed.

Where a delivery cannot be completed because of incorrect information, inadequate access, customer absence or circumstances within the customer's control, reasonable redelivery, storage or return charges may apply.

12. Delivery Times

Any delivery date or timeframe given is an estimate unless we have expressly agreed that a particular delivery date is guaranteed or essential.

We will make reasonable efforts to deliver within the stated timeframe.

We are not responsible for delay caused by circumstances outside our reasonable control, provided that this does not remove any statutory rights the customer may have in relation to delayed delivery.

Consumers retain any rights available under applicable consumer law if goods are not delivered within an agreed or legally required period.

Customers should not book installers or begin associated building works solely in reliance on an estimated delivery date.

Where possible, we recommend waiting until the goods have been delivered and inspected before committing to installation dates.

13. Risk and Ownership

For Consumers, risk of loss or damage passes in accordance with applicable consumer law, normally when the goods come into the physical possession of the Consumer or a person identified by the Consumer to receive them.

This is not altered merely because a courier has marked an item as dispatched or in transit.

Different rules may apply where the customer independently appoints a carrier that was not offered by us.

Ownership of goods will not pass until we have received payment in full, to the extent permitted by law.

14. Inspection of Flooring

Customers should inspect flooring as soon as reasonably possible following delivery and before installation.

Before installation begins, please check:

• product name;
• colour and design;
• quantity;
• dimensions;
• visible condition;
• packaging;
• batch numbers where applicable; and
• any obvious manufacturing defect.

If an obvious defect, incorrect product or significant delivery damage is identified, installation should stop and you should contact us.

Do not knowingly install flooring that is visibly defective or materially different from what was ordered.

Installation of goods after an obvious defect has been identified may be relevant when determining the appropriate remedy.

This does not remove statutory rights relating to defects which could not reasonably have been identified before or during installation.

15. Delivery Damage, Shortages and Missing Goods

Please report visible delivery damage, shortages or missing goods as soon as possible and preferably within 48 hours of delivery.

Early notification helps us investigate the issue with the courier or pallet network.

We may request:

• your order number;
• photographs of the goods;
• photographs of the packaging;
• photographs of the delivery or pallet;
• details of missing packs; and
• any delivery documentation.

For Consumers, the request to report issues within 48 hours does not remove statutory rights which cannot lawfully be restricted.

16. Consumer Returns and Cancellations

Our separate Returns & Refunds Policy forms part of these Terms and should be read before placing an order.

For eligible Consumer purchases made online or at a distance, the Consumer normally has 14 calendar days after receiving the goods to notify us of cancellation.

After notifying us, the goods must normally be returned within a further 14 calendar days.

Unless goods are faulty, incorrectly supplied or we agree otherwise, the customer is responsible for arranging and paying for return transport where this has been disclosed before purchase.

A statutory Consumer cancellation will not be subject to a general restocking fee.

Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and appearance and their value has consequently been reduced, we may make a lawful deduction for that reduction in value.

Full details are contained in our Returns & Refunds Policy.

17. Discretionary Returns and Restocking Charges

Where a return falls outside a Consumer's statutory cancellation rights, acceptance is at our discretion.

This includes surplus flooring, late change-of-mind returns and other goodwill returns.

Where accepted, goods must normally be:

• unused;
• uninstalled;
• uncut;
• unopened;
• in complete packs;
• in their original undamaged packaging; and
• in fully resaleable condition.

Part packs will not normally be accepted.

A 10% restocking and handling charge may apply to approved discretionary returns.

The customer is responsible for return transportation unless agreed otherwise.

18. Clearance and Final Sale Products

Products described as Final Sale, Clearance or similar may be excluded from any additional voluntary returns policy.

This does not remove statutory Consumer rights which apply by law.

A discounted or clearance price alone does not remove a Consumer's statutory cancellation or faulty-goods rights.

19. Bespoke and Custom Products

Where goods are genuinely made to a customer's specification, personalised, cut specifically to customer requirements or otherwise fall within a statutory exemption from cancellation rights, a Consumer may not have the normal change-of-mind cancellation right.

This will be made clear where applicable.

This does not affect rights relating to faulty or incorrectly supplied goods.

20. Faulty Goods

Goods supplied to Consumers must comply with applicable consumer law.

Nothing in these Terms excludes liability for goods that are faulty, not as described or otherwise fail to meet statutory requirements.

If you believe flooring is faulty, contact us and stop installation where reasonably possible.

We may request reasonable information necessary to investigate a claim, including photographs, videos, batch information, installation information, subfloor information and details of any adhesive or preparation products used.

Where appropriate, inspection of the flooring may be required before the nature of the problem and appropriate remedy can be determined.

21. Installation and Subfloor Responsibility

Unless we have expressly contracted to provide installation services ourselves, responsibility for installation remains with the customer and their installer.

Before installation, the customer or installer should verify:

• the suitability and condition of the subfloor;
• moisture levels;
• floor preparation;
• adhesive compatibility;
• product acclimatisation where applicable;
• environmental conditions;
• underfloor-heating compatibility;
• product and batch details; and
• the relevant installation instructions.

We are not responsible for defects or damage caused by incorrect installation, unsuitable subfloors, excess moisture, incompatible adhesives, inadequate preparation, misuse, neglect or workmanship carried out by a third party.

This clause does not exclude liability where a problem was caused by goods being inherently faulty when supplied.

22. Third-Party Fitters and Contractors

From time to time we may provide details of independent flooring installers, contractors or other third parties.

Unless we expressly state otherwise in writing, those businesses are independent from Discount Flooring Superstore.

Any installation agreement is between the customer and the relevant contractor.

We do not assume responsibility for the workmanship, acts, omissions, representations, pricing or services of an independent contractor merely because we provided their contact details.

Nothing in this clause excludes liability which the law does not permit us to exclude.

23. Business and Trade Customers

Where goods are purchased wholly or mainly for business purposes, statutory Consumer cancellation rights do not apply.

Returns by Business Customers are accepted only at our discretion unless otherwise agreed in writing or required by law.

Approved Business Customer returns will normally:

• require prior agreement;
• be limited to complete unopened packs in resaleable condition;
• be returned at the Business Customer's cost; and
• be subject to a 10% restocking and handling charge.

Special orders, project orders, bulk orders and specially sourced stock may be non-returnable for Business Customers where agreed as part of the contract.

24. Liability to Consumers

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• goods that do not comply with statutory Consumer rights;
• liability under applicable product-safety legislation; or
• any other liability which cannot legally be excluded.

We are responsible for losses suffered by a Consumer that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

Where you purchase as a Consumer, the goods are supplied for private use and we are not responsible for business losses such as loss of profit, revenue, contracts or business opportunity arising from Consumer use of the goods.

25. Liability to Business Customers

This section applies only to Business Customers.

To the fullest extent permitted by law and subject to any applicable requirement of reasonableness, we exclude liability for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of anticipated savings;
• loss of goodwill; and
• indirect or consequential loss.

Subject to liabilities which cannot lawfully be limited or excluded, our aggregate liability arising from a Business Customer's order will not exceed the total price paid for the goods giving rise to the claim.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be limited.

26. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include severe weather, fire, flooding, accidents, industrial disputes, transport disruption, government action, infrastructure failure, supplier disruption or other comparable events.

Where such an event affects performance of an order, we will take reasonable steps to minimise the impact and resume performance when reasonably possible.

This clause does not remove statutory cancellation, refund or other rights that apply where performance becomes impossible or materially delayed.

27. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, logos, photographs, design elements and original content is owned by or licensed to Discount Flooring Superstore.

You may not reproduce, commercially exploit, distribute, modify or republish such content without permission except where permitted by law.

Third-party trademarks remain the property of their respective owners.

28. Privacy and Personal Information

Personal information is processed in accordance with our Privacy Policy.

Using our website does not, by itself, constitute consent to every form of personal-data processing.

Where consent is legally required for a particular purpose, such as certain forms of electronic marketing or non-essential tracking, consent will be obtained separately where required.

Customers are responsible for ensuring that information they provide to us is accurate and up to date.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or applicable law.

Changes will apply to future use of the website and future orders from the date the revised Terms are published.

The Terms applicable to an existing order will normally be those in force when the contract for that order was formed.

We will not retrospectively alter an existing Consumer contract in a materially adverse way unless permitted by law and appropriately agreed.

30. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

31. Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

Any waiver applies only to the particular circumstances in which it is given.

32. Third-Party Rights

Unless expressly stated otherwise, no person other than you and Discount Flooring Superstore has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

33. Governing Law and Jurisdiction

These Terms and contracts between us are governed by the law of England and Wales.

If you are a Consumer resident in England or Wales, proceedings may be brought in the courts of England and Wales.

If you are a Consumer resident in Scotland or Northern Ireland, nothing in these Terms removes any right you may have to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction, except where we agree otherwise in writing.

34. Contact and Complaints

Questions, returns enquiries or complaints should be sent to:

Discount Flooring Superstore

Email: support@discountflooringsuperstore.com

Address: 5A Mannings Heath Road, BH12 4NQ Poole

Please quote your order number where applicable.

35. Statutory Rights

Nothing in these Terms is intended to exclude, restrict or replace rights which cannot lawfully be excluded, including applicable rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable UK consumer-protection legislation.